Important Account Information Email Fraud/Phishing Alert: Please disregard and immediately delete any email requesting password or confidential information claiming to be from Hawaiian Telcom. We do not request confidential customer information over email. To prevent a virus infection, do not open the message or any links within the email. We also suggest confirming your antivirus is updated and perform a full scan as a preventative measure. High Speed Internet Tip: If you are experiencing difficulties connecting to the internet, please turn off your modem, computer and any third party routers that you may have. Please wait for 30 seconds and then turn on the modem. Once the modem has restarted, please turn on your router, then your computer and then try to reconnect to the Internet.